I had previously posted a review on John Mills’ Affiliate Organizer software. Overall I wasn’t overly impressed with the  software and was even less impressed with the complete lack of support and response from John Mills. This is an update to my previous post.

I originally heard about the Affiliate Organizer software in The Super Affiliate Handbook. Rosalyn Gardner also reviewed the program on her site, so I felt pretty comfortable with the purchase. While I felt that the product would help some, I found that it just wasn’t the right product for me. I requested a refund under John Mills satisfaction guarantee. I mean, I wasn’t going to be using the product, so I wanted to get my $67 back. Makes sense right?

Apparently not. After several emails to John and the product’s support email address, I received no response at all. I had paid for the product with a bank transfer through PayPal, but it turned out that PayPal doesn’t provide any guarantee for digital products. Unfortunately, since I paid through my bank account, I couldn’t challenge the charge through a credit card company either.

All in all, it has been a very frustrating situation. At this point, it is less about the money than it is about people not living up to their guarantees. It is just a reminder that you have to be careful when buying directly from individuals like that. While I don’t make a habit of it, Clickbank is extremely easy to make returns under the 60 day guarantee. Who knows, maybe the situation will still work out. All I know is that I’ve been very disappoint with Mr. Mills.